B&G REPORT.

Nearly every town, city, county and all the states have websites. We turn to them with regular frequency for a variety of purposes, which we’ll delve into right now. But there are any number of downsides to many websites and that’s what we really want to write about today. Among the benefits that websites can bring to a governmental entity are: The ability to allow residents to electronically interact with their government for tasks like renewing licenses, paying taxes or req

When was the last time you heard anyone say, “Gee what an excellent bureaucracy we have in the Department of Motor Vehicles. It only took...

We don’t have a degree in statistics. Nor are we data specialists. But after 30-plus years of using data as a basic tool in our quest to...

Over the years, we’ve written a great deal about ways in which government officials can improve their relationship with the press. We...

We get a great deal of information from the Internet for our work, and there’s little question that the easy access to tons of reports,...

There are all kinds of variations on the theme of the three big lies that people tell in the normal course of day-to-day life. One of our...

Leaders in state and local governments persistently claim that they want to be more transparent, and we believe that this is a sincere...

by Dr. Ellen Harpel, Founder of Smart Incentives and Randall Bauer, Director, PFM Group Consulting ​ Randall Bauer Ellen Harpel As...

by Marty Benison, Industry Executive Director for State and Local Government, Oracle ​ While the move to “Software as a Service” (SaaS)...

Picture this: You’ve gotten off the interstate highway, and are trying to get to your destination of choice. Your car runs into a big...