B&G REPORT.

In January 2022, a little more than a year before his death at the age of 92, we had the honor of working with Harry Hatry on an Urban Institute report titled “ Dos and Don’ts Tips for Strengthening Your Performance Management Systems. ” While we’d been writing about this broad topic for years, what made this special was that we were working once again with one of the giants in the realm of performance management. Contributions to this report were also made by well-known figu

Nearly every town, city, county and all the states have websites. We turn to them with regular frequency for a variety of purposes, which we’ll delve into right now. But there are any number of downsides to many websites and that’s what we really want to write about today. Among the benefits that websites can bring to a governmental entity are: The ability to allow residents to electronically interact with their government for tasks like renewing licenses, paying taxes or req

Much of the coverage about the concerns that beset states and localities tends to focus on specific areas like budgetary shortfalls, the need for better technology and a shortage of people to fill many vital positions (where have all the accountants gone?) But, increasingly, in conversations we’re having about all these topics and more, the problem that seem to keep our sources awake at night can be expressed in a single word: “Uncertainty.” “ Uncertainty is not generally wel

We do an awful lot of reading of press releases in which various states or localities (or frequently an outside public relations firm) refers to some initiative as a “best practice.” Typically, if we write about the topic, we substitute in other phrasing, like a “practice that works,” or an “evidence-based approach,” (if it is). Of course, when we’re quoting from a study or a report we’re stuck with the phrase “best practice,” as we don’t change direct quotes to suit ourselve

Many years ago, when we were involved in evaluating the management capacity of the nation’s largest cities, one of the areas of inquiry was performance management (which we then were calling “management for results”). This early exercise – one of the first in a line of work that ultimately led to the Pew Charitable Trusts’ Government Performance Project– was largely reliant on journalistic-style interviews, supplemented with a survey instrument. When we interviewed the people

It feels like just yesterday when, during the pandemic, we were writing about the potential of remote work to make employees happier without diminishing the services they provide. What’s more, it appeared that there was the potential for large amounts of savings when cities, counties and states could cut back at least part of the office space they used. Yet a growing number of state and local governments have eliminated or drastically reduced the capacity of employees to work

Last Tuesday in our Management Update Section, we announced the publication of a study titled “2025 State and Local Workforce Survey...

A couple of months ago at a large social gathering we had the opportunity to spend some time with a person who has dedicated his life to...

For some time, the complexity of dealing with scores of rules set forth by the Governmental Accounting Standards Board (GASB) has become...

Over the course of years, we’ve come to rely on a number of organizations that specialize in various aspects of state and local...

Many years ago, when we were first introduced to the world of performance management, we became zealots, believing that cities and states...

Every government makes mistakes from time to time. Sometimes, leaders acknowledge that a decision made in the past has gone awry and...

When was the last time you heard anyone say, “Gee what an excellent bureaucracy we have in the Department of Motor Vehicles. It only took...

For some time, we’ve been fascinated by the relationship between executive branch managers and their legislatures or city councils. Not...

Way back in 2015, we wrote a cover story for Governing  about bad data. (And by the way, we’re delighted to report that after a few...

We’ve never really understood the way horoscopes work. How can it be that if someone is born a minute after midnight on October 24th,...

A few months ago, at the American Society for Public Administration conference in Washington D.C., the Center for Accountability and...

Today is “World Social Media Day,” a celebration of that form of communications that was first proclaimed in 2010 by Mashable, a media...

Many states, counties and city leaders are regularly raging against “fraud, waste and abuse.” This is hardly a new issue but inspired by...

We don’t have a degree in statistics. Nor are we data specialists. But after 30-plus years of using data as a basic tool in our quest to...