B&G REPORT.

We’ve been obsessed with the World Cup this year. Our love for soccer emanated from the days when our daughter, who earned her doctorate two years ago, was playing the game on multiple teams. That inspired the following column, which originally ran in Governing back in 2004. We think that it still stands up. We’ve spent years giving speeches and writing articles about managing for results, explaining the fine points of establishing mission statements, goals and targets. We’

There was a long sad stretch during which nearly everything we wrote had some kind of COVID angle in it. The pandemic had so thoroughly thrown all state and local government functions into the unknown that whether we were writing about budgeting, human resources or performance management, COVID was part of the story. Now, in recent months, it’s dawned on us that even though COVID is no longer front-page news, it has altered state and local government management in dramatic wa

A few weeks ago, we wrote a special feature titled “Using Data to Lead More Effectively.” The focus moved swiftly from data experts to the employees who work with data across government and increasingly use it to make real-time decisions. That point was clearly made by Elena Boyd, Managing Director in Accenture’s Public Service Practice, who said. “Historically government data use was retrospective and siloed. There was a lag between when things were happening and when they

We’ve heard repeatedly about the frustrations felt by leaders in towns, cities, and counties that regularly hold public meetings to get resident input only to find that the opinions voiced frequently come from the same small portion of the population that has time and interest to show up at meetings – often called by civic leaders, the “usual gang of suspects”. This can often leave out people who are working multiple jobs; parents who can’t afford the expense of childcare; po

Any day of the week, in hundreds of states, cities and counties. there are staffers engaged in brainstorming efforts. Often, they’ve been brought together from different programs or divisions to provide a cross-section of opinions. The idea is that brainstorming will be satisfying – a positive experience that will lead to innovation and solutions to outstanding problems. But brainstorming isn’t just a matter of bringing a bunch of people together in a room and hoping that ma

Over the course of the last few years, we’ve found ourselves writing increasingly about the challenges and accomplishments of towns, small cities and counties. In the past, it’s been a real temptation to focus on the work of large cities, as they tend to wind up in the news – and are more inclined than smaller places to publicize their accomplishments. But about one out of three incorporated communities in the United States has a population of under 50,000. We were inspired t

We’re happy in our work life (and our home life as well). In fact, two of our favorite things we do professionally are writing the column you’re reading now and building this website. Yet barely a day goes by when something doesn’t frustrate or annoy us – often during our research – and we thought we’d share a few of these impediments to workplace bliss with you. We wonder how many of you are confronting the same challenges – and we invite you to send us any frustrations of

We’ve just come across a study titled “Best and Worst States to Be a Police Officer by WalletHub. This is just the kind of study that we like to follow for use on this website. In the study, California was ranked as the best. Then we took a moment to reflect on the findings of this research, and it struck us that it may not make sense to look at the best place to be a police officer by state when this is really a local issue. It could well be that it’s terrific to be an offic

It won’t come as a surprise to anyone who works in state or local government to hear that many of our interviewees suggest – notwithstanding what ails their employer – that they’re going to solve many issues with new and improved technology. And to be sure, technology is increasingly an important part of any formula for success, and cities, counties and states that aren’t involved in improving their high-tech profile will be left behind. Still, as a state CIO characterized

Though residents may assume that state and local government work is generally performed by public sector workers, in fact, a huge number of jobs are in the hands of third-party contractors and consultants. This can include garbage collection, road and bridge construction, and a wide variety of health and social services. Additionally, as cities, counties and states increasingly depend on technology, many – particularly smaller entities – don’t have the internal capacity or ex

“For years, opinion surveys have identified property taxes as the ones Americans hate the most,” according to the National Conference of State Legislatures (NCSL). There are lots of reasons this has been the case. For one thing, property taxes are clearly the most visible of the major tax streams that go to municipalities. As Jon Cannon, executive director of the Nebraska Association of County Officials, told us in a recent conversation, “It’s a tax you can’t avoid. You can m

In a “VOICES FROM ASPA" video that ran on this website a couple of weeks ago, Valerie Lemmie, senior advisor of state and local government at the Charles F. Kettering Foundation, told us that “I am at times surprised how little our graduate students know about civics and then I am reminded that we don’t teach it in school anymore, you don’t learn it in high school. You don’t learn it in college. And so, it’s incumbent upon you, who are preparing for the profession (in public

Not long ago we were at a presentation by an academic about a topic that was of genuine interest to us. As is often the case, she had many interesting slides, showing all of the data she had gathered over months of research. But when one of the members of the audience inquired about the meaning behind the data, her answer was simple. “I don’t know. I only know the numbers.” This was frustrating to us, and we suspect other folks in the audience. But it’s been our experienc

There are many important routes to heighten the likelihood of developing successful programs and policies in the public sector. But over the years, in dozens of conversations, we’ve had one factor that comes up repeatedly: It’s critical to be willing to take risks. Naturally we’re not talking about gambling with the public dollars without ample consideration, study and the search for evidence. Instead, we’re thinking about a truly calculated approach to entering new territory

Back on March 6, 2020, the IBM Center for the Business of Government hosted a glorious party in honor of our then-new book “The Promises and Pitfalls of Performance-Informed Management.” (Rowman & Littlefield) There was a lot of talk in the room about some mysterious new disease that seemed to be spreading. People were bumping elbows. On March 11 th , the World Health Organization officially declared COVID-19 a pandemic. That night the NBA suspended its season, and a national

We don’t get it. Over the years, many cities and states have handed out tax incentives with the notion that they are supposed to have a good return on investment. They’re supposed to bring in jobs and have a ripple effect in neighborhoods in which the incentivized project is located. But that often seems to be an illusion. Elected officials nearly always play up the potential benefits and downplay costs. Fortunately, the Governmental Accounting Standards Board has a standard

For some years now, when driving on busy highways there are inevitable moments when we need to merge to a right-hand lane to easily get off at our exit. Maybe there’s a touch of paranoia here, but it feels to us that as soon as we signal to move from our lane to the right, the car on the other lane seems to speed up and not slow down. Our trick – and this works much of the time – is to have the one of us in the passenger seat open the window and put out a hand to signal our i

It’s long been known that exposure to bad news can be genuinely unsettling. As long ago as 1997, a study originally published in the British Journal of Psychology found that just 14 minutes of exposure to negative news can significantly increase anxiety and sad moods. Nearly three decades after that study, its conclusion leads to greater concern than ever. The future is wildly uncertain. The media is full of alarming stories, from the growing number of natural disasters to a

Back in 1871, Lewis Carroll began to use the term “portmanteau” as a description of words (which he made up) that blended two meanings into one. One of those that has lasted over the years includes “chortle,’ which was originally coined, in the poem Jabberwocky by Carroll, as a combination of “chuckle” and “snort.” Others that followed included “brunch” for breakfast and lunch; “motel” for a motor hotel; “smog for smoke and fog,” and “infomercial” for the combo of “informat

For a while our Facebook account was out of order. It required the intervention of our son (a native in the world of social media) to figure out how to get it running again. And now we’re not so certain that we’re better off than we were before. In truth, we’re not huge social media users. We have an Instagram account but rarely use it. Every couple of months we fool around with Tik-Tok. We don’t quite count LinkedIn in this group, as it’s far more professionally oriented in