B&G REPORT.

We’re happy in our work life (and our home life as well). In fact, two of our favorite things we do professionally are writing the column you’re reading now and building this website. Yet barely a day goes by when something doesn’t frustrate or annoy us – often during our research – and we thought we’d share a few of these impediments to workplace bliss with you. We wonder how many of you are confronting the same challenges – and we invite you to send us any frustrations of

When we think about timeliness in police, fire and EMS, we often think of response times. And even though it’s recently been pointed out to us that there are other important measures, like timely evidence processing and timely release of information on high-profile events, ultimately response times are the metric you’re most likely to hear about – and the ones that are primarily the difference between safety and tragedy. For emergency services, particularly, every moment can

In January 2022, a little more than a year before his death at the age of 92, we had the honor of working with Harry Hatry on an Urban Institute report titled “ Dos and Don’ts Tips for Strengthening Your Performance Management Systems. ” While we’d been writing about this broad topic for years, what made this special was that we were working once again with one of the giants in the realm of performance management. Contributions to this report were also made by well-known figu

Many years ago, when we were involved in evaluating the management capacity of the nation’s largest cities, one of the areas of inquiry was performance management (which we then were calling “management for results”). This early exercise – one of the first in a line of work that ultimately led to the Pew Charitable Trusts’ Government Performance Project– was largely reliant on journalistic-style interviews, supplemented with a survey instrument. When we interviewed the people

Way back in 2015, we wrote a cover story for Governing about bad data. (And by the way, we’re delighted to report that after a few...