B&G REPORT.

Some time ago, in a conversation with a high-ranking county official, he told us about the three attributes that he sought when hiring a new employee: “attitude, aptitude and adaptability.” Subsequently in looking up those words online, we’ve realized that he didn’t make the “three A’s” up himself, but the idea remained with us as a sensible one. Clearly, the fundamental hurdles before someone should be hired for a job in state or local government are attitude and aptitude. I

For well over 30 years, we’ve been researching, analyzing and writing about state and local government for a whole variety of publications and organizations. Our most significant foray into this field began when we were covering management issues for Governing Magazine from 1997 to 2019. We left Governing at a time when it briefly appeared that it was going to cease publication, to do similar coverage for Route Fifty. We held onto that gig until 2024, at which point it cut ba

When we think about timeliness in police, fire and EMS, we often think of response times. And even though it’s recently been pointed out to us that there are other important measures, like timely evidence processing and timely release of information on high-profile events, ultimately response times are the metric you’re most likely to hear about – and the ones that are primarily the difference between safety and tragedy. For emergency services, particularly, every moment can

Many years ago, when we were involved in evaluating the management capacity of the nation’s largest cities, one of the areas of inquiry was performance management (which we then were calling “management for results”). This early exercise – one of the first in a line of work that ultimately led to the Pew Charitable Trusts’ Government Performance Project– was largely reliant on journalistic-style interviews, supplemented with a survey instrument. When we interviewed the people

Many years ago, when we were first introduced to the world of performance management, we became zealots, believing that cities and states...

When was the last time you heard anyone say, “Gee what an excellent bureaucracy we have in the Department of Motor Vehicles. It only took...

We were involved in a meeting the other day, in which a couple of participants were talking about agile government. We hear that term...