Does Measurement Get Things Done? Really?
Two of the most-repeated aphorisms pertaining to performance management have long been “What Gets Measured Gets Managed,” or, optionally, “If you can’t measure it, you can’t manage it.” We’ve always liked these ideas, even though some smart people have pointed out flaws in these general principals. (And by the way, they are often attributed to management guru Peter Drucker, who never said either one.) But as years have passed, we’ve become increasingly aware of another itera