The Digital Divide Lives On!
We recall being extremely excited decades ago at the prospect of state and local governments being able to conduct all sorts of transactions with the public. At the time, we were hearing about drivers’ license renewals, hunting & fishing licenses, and the like. Since then, the number of transactions that don’t need in-person visits to offices has grown steadily, and this has proven to be a blessing during the pandemic. But even though the capacity to interact with a governmen