B&G Report

We recall being extremely excited decades ago at the prospect of state and local governments being able to conduct all sorts of transactions with the public. At the time, we were hearing about drivers’ license renewals, hunting & fishing licenses, and the like. Since then, the number of transactions that don’t need in-person visits to offices has grown steadily, and this has proven to be a blessing during the pandemic. But even though the capacity to interact with a governmen

by Laurie Giddens, G. Brint Ryan College of Business, University of North Texas and Stacie Petter, Hankamer School of Business, Baylor University Laurie Giddens Stacie Petter There’s nothing new about the pressure on government agencies to do more with less. In many areas, including human resources, advances in information technology are often touted as a powerful solution. There’s no question that IT can improve operations or

When a new piece of state or local legislation passes, elected officials are only too happy to send out press releases announcing the grand new advances for which they’ve just voted. But what happens after the press releases have been put in the shredder, and metaphorical ribbon-cuttings have been forgotten? The truth is that no matter how enthusiastic the opening day fanfare, there’s no guarantee that a new policy will actually be funded. We’ve been writing about this for ye