In late April, McKinsey & Company published a paper title “Capturing Performance Opportunities in US State and Local Governments.” 

The heart of the paper is a provocative section titled “six actions to avoid ‘fad diet’ and achieve a high-performance lifestyle.” As authors David Nuzum, Drew Erdmann, Sarah Tucker-Ray and Trey Childress write, “These actions have been tested in government organizations as well as businesses and not-for-profit organizations. Taken together, they can deliver lasting performance change in state and local government operations.”

Here are the six:

• Simplify. “This step is where leaders begin addressing efficiency and effectiveness. Sometimes this action involves stopping outdated programs or pilots. It can also involve rightsizing tasks. Often simplifying begins with root cause problem solving to identify what really is creating demands on the system.

  
  

• Orchestrate. This element “involves redesigning processes to reduce and eliminate bottlenecks and improve constituent experience. . . Orchestration can also involve streaming requirements or the delegation of decision-making authority to eliminate handoffs and friction in a process.

• Digitize. Under this rubric the report emphasizes the importance of integrating “technologies and approaches to improve end-to-end processes for constituents and civic servants alike.”

• Automate. McKinsey advocates “incorporating the full spectrum of technologies, from improved desktop productivity software to generative AI systems that accelerate coding and customization of content such as personalized call-center responses.

• Reorganize. This “goes beyond tinkering with the lines and boxes of the organizational chart to considering the people who deliver the impact and their work culture. Shifting talent to higher impact activities or programs is also critical making new ways of working stick.”

• Strengthen. This is the process of “building skills capabilities and mindsets across all levels of state and local governmental organizations so they can work in new ways and sustain change. This action enables all the others over the long haul.” 

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